You are about to turn your computer into a branch office in our bank. You will have full service access to your accounts in a completely secure environment. Online banking gives you 24 hour, 7 days a week access to your deposit accounts and loans from any computer with Internet availability. Coffee County Bank’s Online Banking combines convenience and flexibility while you easily conduct a wide range of personal banking transactions.
With Coffee County Bank’s Online Banking, you can:
- Review your deposit account information
- View and print check images by simply clicking on the check number
- Make transfers between accounts
- Review your loan account information
- Make payments on your Coffee County Bank loans
- Pay monthly bills with Bill Pay
Consolidate and organize your personal financial information with Quicken® by Intuit® or stay on top of your business accounting with comprehensive Quickbooks® by Intuit®. Simply download your balances and transaction information from Coffee County Bank's Online Banking into Quicken® or Quickbooks® for instant reconciliation. Click on Quicken® or Quickbooks® for more information on each.
Getting started with Quicken® or Quickbooks®, you will need:
- Internet connection
- Quicken® or Quickbooks® software
- A Coffee County Bank account
- Enroll in CCB Online Banking if you have not already
*Quicken® and Quickbooks® are registered trademarks of Intuit, Inc.®
Frequently Asked Questions: Online Banking
Q: Is there any special software required?
A: No, just an Internet browser that supports 128-bit encryption. The following browsers are all acceptable: Microsoft Internet Explorer version 7.0 or higher (with Secure Sockets Layer support) or Netscape Communicator version 6.0 or higher.
Q: Is Online Banking secure?
A: Yes, besides using the 128-bit encryption, Coffee County Bank’s Online Banking is built with several additional safeguards to ensure your account information remains secure. Should someone attempt to access your account portfolio using an incorrect password more than three times, Coffee County Bank will lock the entire session from use for 30 minutes. Should this happen more than three times, the lockout will become permanent and can only be cleared by a Coffee County Bank employee. Should you forget to logout of Online Banking, your session will automatically be terminated after 15 minutes of no activity.
Q: What if my Access ID and/or PASSWORD do not seem to work?
A: There are a couple of solutions to this problem. The most common issue is the placement of your CAPS LOCK key. Your ACCESS ID and PASSWORD are case sensitive. The second most common issue is a complete lockout of your account. If you are not sure of your PASSWORD, and begin guessing or do not realize that you were entering your PASSWORD in wrong case, you have only three chances to get it right. As a security feature, we lockout all accounts if an incorrect PASSWORD is entered on the third try. The lockout session will last for 30 minutes. If you initiate the lockout three times, then is becomes permanent. The only way to reset a complete lockout is to send us an e-mail at email@example.com or by calling 931-728-1977 during regular business hours.
Q: Do I have to update my password?
A: Yes, as an additional security feature, the system will prompt you to change your password every six months. You must change your password as the system alerts you for continued access to your account information.
Q: How do I view presentments that are coming into my account on the current business day?
A: Once logged into CCB Online Banking, select the account you are inquiring about. Click on the “Transactions” tab and select “Current Business Day.” This will list all transactions coming in or out of your account on the current business day along with your adjusted balance. Your current statement will only list items that have been posted to your account on a previous day than the day you are viewing.
Q: Can I payoff my Coffee County Bank loan in Online Banking?
A: You can NOT payoff a loan using Online Banking. You can make payments to your Coffee County Bank loan but not on the actual payoff of the loan. Please come by the bank when paying off your loan.